Patient/Pump Hotline, 24/7

InfuCare 24 Hour Clinical Support Patient Hotline Toll-free patient-to-nurse hotline for pump-related information and support


The InfuCare hotline is available to all patients who are using a pump supplied by InfuSystem. Our staff of oncology certified OCN® registered nurses is available 24 hours a day, seven days a week, 365 days a year to answer patients’ pump-related questions.

Our nursing services provide patients with peace-of-mind. And reduce unnecessary visits to the Emergency Room. Treatment safety and success are our highest priorities – which is why guideline adherence and sound professional judgment form the foundation of our service.

We resolve the vast majority of patient inquiries in fewer than 15 minutes. And can tailor our responses to individual practice preferences. After all, we’re supporting the patients, not the pumps.

InfuCare Highlights

  • Staffed by oncology certified OCN® registered nurses
  • Around the clock support 24 / 7 / 365
  • Supporting patients in over 150 languages, plus hearing impaired
  • Compassionate, caring support
  • Responses tailored to your practice’s preferences
  • Follow-up reports sent same or next day


  • For nurses at practices, eliminates pump-related overnight calls
  • For practices, eliminates costs for on-call nurses to address pump related issues
  • For patients, reduces stress and cost of unnecessary Emergency Room visits
  • For insurers, reduces costs, improves member satisfaction